Contact Us

Email Support

Customer Service

[email protected]

Partnership

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Known Issues

Failed to Detect Location (12) Error on Pokémon GO:

We sincerely apologize for the inconvenience you've experienced. Please visit this page for more details on when MockGo will fix the Pokémon GO 'Failed to detect location (12)' error.

Wi-Fi Connection for iOS 17 Devices:

As of June 7, 2024, we have released an update for MockGo Windows that supports Wi-Fi connection for iOS 17 devices. Additionally, the update for the MacOS version of MockGo, enabling Wi-Fi connection for iOS 17 devices, was released on May 17, 2024. If you encounter compatibility issues with Wi-Fi connection on iOS 17, please download the latest version of MockGo and try again.

We're Here to Help

When you send us an email, a product specialist will be assigned to your case and will work with you until the issue is resolved. Please describe your issue in as much detail as possible to get things done quickly.
  • Describe how you use the software before the issue appears.
  • Add screenshots or videos to your issue.
  • Let us know which version of the software you have installed.
  • Let us know what operating system you are using.
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